Feedback and complaints FAQs

In the next stage of the project, TCV will continue to talk to landholders, Traditional Owners and communities in the draft corridor to provide information and seek input on important issues such as opportunities for community benefits and ongoing route refinement.

To provide feedback and inform this process, we encourage community members to get in touch by emailing us at enquiries@transmissionvictoria.com.au or calling us on 1800 824 221.

If you have something you would like the CRG to raise with TCV, please get in contact through the Chair via email CRGchair@rmcg.com.au.

A complaint can be made to us by phone, email or by letter. Enquiries can be made to us by phone or email. Before making a complaint (or enquiry), we encourage you to visit the VNI West Project website. It is possible that our website may have the information you are seeking.

By phone

Contact our Community Engagement Team on the toll-free hotline 1800 824 221.

By email

Email your complaint (or enquiry) to enquiries@transmissionvictoria.com.au.

By letter

Post your complaint to:

Manager Project Stakeholder and Community Engagement
GPO Box 2008
Melbourne VIC 3000

A copy of the Complaints Policy is available on the website.